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Organic Magic : Terms & Conditions

TERMS AND CONDITIONS OF USE

Privacy Notice
On-line shopping is suspended for a short time. Sorry! PRIVACY- AND SECURITY STATEMENT At ORGANIC-MAGIC we treat the confidentiality and security of your personal information very seriously. Of course, we always require your name and address to process and deliver your orders. We also ask for your e-mail address. This is so that we can easily keep you updated with the progress of your orders and quickly inform you of special offers on products or services that may be of interest to you. You can be assured that any information that we obtain and hold about you is to enable us to maintain our high level of customer service and satisfaction. Under no circumstances will any information be passed on to a third party without your permission. We have invested in the very latest security and encryption technology to ensure that all information entered by you online and transmitted over the Internet is 100% secure. This includes credit card details. This means that for every order you make it will be necessary to enter this information again. We believe that our procedures ensure that ORGANIC-MAGIC is the safest possible place to shop online.
Disclaimer
PASSWORD/ACCOUNT SECURITY ORGANIC-MAGIC shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. It is your responsibility to maintain the confidentiality of your password and account. GENERAL TERMS & CONDITIONS This site is owned by ORGANIC-MAGIC. GEOGRAPHICAL RESTRICTIONS ORGANIC-MAGIC can – at present - only supply goods to the United Kingdom, Isle of Man and the Channel Islands. ACCURACY OF CONTENT Every care has been taken with the content of this website, to ensure that prices quoted are correct at time of publishing and that all products have been fairly described. All prices are in £ sterling and inclusive of VAT (where applicable). ORGANIC-MAGIC has made every effort to display as accurately as possible the products that appear on the website. ORDERING / PAYMENT To place your order complete the on-line form and press the confirm button. Payments by credit/debit card. We accept Visa, Mastercard, Delta, Switch and Solo. You may also order by telephone, fax or e-mail, but you will have to pay by cheque, as we are not ready yet to take credit card payments via phone. This will be rectified soon. Your order will be despatched on receipt of your cheque. We apologise for any inconvenience this may cause. We will send an invoice/receipt with the goods. AVAILABILITY / BACK ORDERS We will inform you as soon as possible if an item you have ordered is not in stock. We will send it on later with your next order or – if it concerns a large item – hold the parcel back. CACELLATIONS UP TO DESPATCH Please write to email address info@organic-magic.com, send a fax or give us a call if you wish to cancel an order Tel/Fax 01380 830464 Mobile 07917 366164 DELIVERY SCHEDULE / CARRIAGE CHARGES Delivery within UK Mainland with Initial Citylink: We need your order by Monday until 7 pm to deliver the parcel by Thursday We need your order by Friday until 7 pm to deliver the parcel by Tuesday Carriage costs up to 5kg £ 8.50 / Carriage costs 5 - 20kg £ 10.00 Free delivery over £ 80.00 If your parcel has not arrived by the end of the delivery days, please ring us on Friday morning for Thursday-delivery and on Wednesday morning for the Tuesday-delivery so that we can track it with Initial Citylink. Locally we offer a Home delivery service weekly to the following towns and surrounding villages: Devizes / Marlborough / Melksham / Pewsey / Trowbridge / Warminster / Westbury and Salisbury Plain Area. Surrounding villages: please call us to check if you are in our home delivery zone. Local home delivery with us: We need your order by Thursday until 7 pm to deliver the parcel by Monday (2pm - 8pm) Carriage costs up to 5 kg £ 4.00 / Carriage costs 5 - 20kg £ 5.00 Free delivery over £ 30.00 To take advantage of this service, please phone, fax or e-mail your order through to us. Deliveries to Isle of Man, Channel Islands, the Highlands, Islands of Scotland, and Northern Ireland will be done by Royal Mail (Standard Parcels) and will take up to 5 working days (separate carriage charges apply). Please contact us for exact prices. DAMAGE Check your order on receipt; if the parcel is badly damaged, please do not accept it, do not sign for it and let us know within 24 hours. CLAIMS & RETURNS If you find a problem with any of our products please let us know immediately. We will arrange to replace it or credit you against a future order.